Patient complaints provide excellent opportunities to improve care. Indeed, they are just as valid as the learning opportunities reported by staff through patient safety systems (Clwyd and Hart, 2013; Christiaans-Dingelhoff et al, 2011). Such complaints can be defined as an expression of grievance or dissatisfaction with a healthcare setting or service, which can be raised by the patient or someone on their behalf (Reader et al, 2014).

The HSE has been accused by patient advocates of engaging in a 'culture of secrecy' as it emerged that an unpublished independent review of emergency care in nine HSE hospitals discovered “unsafe” and “unacceptable” treatment caused by overcrowding and staff shortages.

Masalah kesehatan di Indonesia masih menjadi perhatian banyak instansi pemerintah dan masyarakatnya. Karena kebijakan yang telah ditetapkan tidak sesuai dengan praktek yang dilakukan para tenaga kesehatan di lapangan. Mengapa kebijkan yang telah ditetapkan tidak dijalankan sesuai dengan tujuan meningkatkan derajata kesehatan? Apakah sulit menjalakan kebijakan yang telah ditetapkan? Salah satunya kebijakan yang ada di UGD (Unit Gawat Darurat) setiap instansi kesehatan.

Menyambut Patients Safe Awareness Week (PSAW) Siloam Hospitals Jambi aktif kampenyakan Patients Safe. Dengan tema “SAFE HEALTH WORKERS, SAFE PATIENTS” kampanye ini berlangsung 13-19 Maret 2022 di Siloam Hospitals Jambi.